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Low-E Reflective Insulation

Low-E Insulation – Warranty Information

Low-E Reflective Insulation products are guaranteed against defects in material and workmanship for a period of 25 years from the date of manufacture. Contact Us

Blisters or bubbles in product surface will not affect performance. Products with blisters or bubbles are not considered defective.

Occasionally there may be imperfections in product that may affect appearance but not performance. The following corrections can be made in the field, without affecting the warranty:

  • If there is core showing on one side, either tape the seam on that side when installed or install product with the core side facing in.
  • If there is an edge that is de-laminated, either tape the seam on that side when installed or install product with de-laminated edge in.
  • If there are areas that have a de-lamination that cannot be installed without correcting this defect, the following may be done with an iron: Set the iron to half to three quarters of the temperature setting. Make a small slit with a razor knife in the centre of the de-lamination and carefully, with light pressure, iron the foil towards the slit, allowing trapped air to escape. When finished, cover the slit with a small piece of Low-E® Seam tape.

The following criteria may be considered a defect:

  • 25mm wide or more of foil de-lamination on the edges for more than 4.5m of the roll.
  • More than 25mm of core showing on 6m or more of a roll.
  • Large areas (more than 1 square foot) of de-laminated foil.

In no circumstance does a warranty cover any labour, postage or associated costs. The warranty is solely for replacement of defective product.

If you have a fault contact customer service with details of the fault and photos where possible. We will arrange for a replacement as soon as possible.

Unfortunately, merely stating that a product is 'faulty' is not sufficient. We will require details and photos to confirm the fault. Once fault is confirmed, a replacement will be sent for a charge of postage only.

International customers: We guarantee all goods as above but we do not replace product for international orders free of charge. A replacement will be sent for the cost of goods and postage.